Refund & Cancellation

We want Servoner to feel fair to everyone — the family that hired, the helper that was placed, and us as the matchmaker. This page lays out exactly when you can cancel, what you get refunded, and when a replacement is included.

1. Same-day and one-time visits (deep cleaning, marble polishing, etc.)

• More than 12 hours before the scheduled start time: free cancellation, full refund of any advance paid.
• Between 12 hours and 2 hours before: 50% of the advance is retained to compensate the crew, the rest is refunded.
• Less than 2 hours before, or no-show: the full advance is retained.
• Reschedule instead: reschedules within 7 days of the original date are free, regardless of timing.

2. Monthly placements (maid, cook, babysitter, elderly carer)

• Before the helper starts: 100% of the placement fee is refundable up to 24 hours before the agreed start date.
• First 7 days after start: free replacement of an unsuitable helper, no extra placement fee.
• After 7 days: a fresh placement fee applies for a new match. The monthly salary for days already worked is settled directly with the helper.
• Long-term placements (3+ months) that end early: we will not refund the placement fee, but we will give you a 50% credit toward a replacement within 6 months.

3. How refunds are processed

Refunds are issued to the same payment method used for the original transaction within 5–7 working days of approval. UPI refunds typically settle within 24–48 hours. Card refunds can take 5–10 working days depending on your bank.

4. When refunds may be denied

• No-show without prior notice for a scheduled visit.
• Service was completed and accepted by the household on the day.
• Cancellation request raised more than 30 days after the service date.
• Dispute that misrepresents the agreed scope or hours.

5. Replacements vs refunds

For most monthly placements, our default fix is a replacement rather than a refund — a new helper at no extra placement fee. Refunds become applicable when a replacement isn’t feasible within a reasonable time, or when you specifically request a refund within the eligible window.

6. How to request a cancellation or refund

WhatsApp or email us with your booking reference, the helper’s name (for placements) and a short note on what happened. We acknowledge within 4 working hours and resolve within 5–7 working days.